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  • Expand/Collapse FAQ
  • Q: What kinds of retailers use Go Local Go Smart POS
    • A: Go Local Go Smart POS system is ideal for many types of retailers. Here are a few examples:
          Clothing and Apparel Stores
          Footwear and Accessories
          Gift and Souvenir
          Sporting Goods
          Furniture and Home Furnishings
          Counter Service Restaurants
          Table Service Restaurants
          Food Trucks
          Sewing and Fabric
          Housewares
          Game and Hobby
          Jewelry
          Nursery
          Lumber and Building
          Paint and Wallpaper
          Floor Covering and Hardware
          Optical
          Music and Video
          Salons
          Nail Shops
          Boutiques
          Gift Stores
          Specialty Retail
          Chocolate Shops
          Computers and Electronics
          Coffee Shops
          Sandwich Shops
          Book Stores
          Office Supply Stores
          Pet Supply Stores
  • Q: What devices are compatible with the POS mobile card reader?
    • A: The POS mobile card reader works with the following Apple devices: iPads2, 3, Air. The card reader will vary. For the fastest transaction times we recommend an IPad with a lighting plug.
  • Q: What is the difference between Paperless and Paper POS?
    • A: Paperless POS is exactly as it sounds, your store runs without paper. Customers can choose to get receipts via email, or to skip them entirely.  It’s a great way to be Green!  Plus it saves you the cost of a printer!  If you ever decide you need the receipt printer you can add it at any time.
  • Q: Does Go Local Go Smart POS work with Financial software?
    • A: A QuickBooks plugin will be available for our Point of Sale System in the first quarter of 2015 or sooner! Right now you simply have to transfer the info from your web back-end manually.
  • Q: Do I have to use Financial software in order to use the Go Local Go Smart POS?
    • A: No. Go Local Go Smart Point of Sale system works by itself to easily and accurately track and manage your inventory items, sales, and customer information.
  • Q: How is the Go Local Go Smart POS system better than an electronic cash register?
    • A: Go Local Go Smart POS quickly rings up sales, like an electronic cash register, but also tracks complete inventory, sales, and customer information to give you better control over your business.  With every sale, inventory tracking automatically adjusts inventory stock levels so you always know where you stand; what's in stock, what needs reordering. At the end of the day or once a week, you can quickly and easily transfer sales data into your financial software, such as Quick Books.
  • Q: How much does the Go Local Go Smart POS system Cost?
    • A: Go Local Go Smart Point of Sale is priced by the station, it's $49 per POS station per month. Currently we are offering a 3 month free trial of our POS program.
  • Q: Can I try Go Local Go Smart POS before I buy it?
  • Q: What if I find POS is not right for me?
    • A: Go Local Go Smart POS system comes with a Satisfaction Guarantee. If you're not satisfied, within 60 days, contact us at (505) 470-1773 and we will arrange for the return of the product from your place of business for a full refund of your purchase price. All new Go Local Go Smart-approved retail POS hardware is covered by a one-year manufacturer's hardware  warranty, and must be returned in good condition for full refund.
  • Q: Will Go Local Go Smart POS system work on my computer?
    • A: Only the Back Office is accessible on your computer, The Go Local Go Smart POS software runs on an iPad.
  • Q: How hard is it to get started with a new Point of Sale system?
    • A: Go Local Go Smart POS can be up and running at your retail shop or restaurant in 15 Minutes!  However, we find most merchants want to watch all the Training Videos and take their time. Plan on spending an hour learning about your new point of sale system before really getting started.
  • Q: How do I set up my Payments Account?
    • A: You can have your Payments Account up and running in less than a day. Simply call (800) 831-5170 to apply for your account. Once you are approved you will receive an email with your account information and Go Local Go Smart will link your approved account with our POS system.
  • Q: What if I need help getting started with my new POS system?
    • A: Go Local Go Smart has a full video training library, each video is just a couple minutes long and will help you get up and running with our POS system smoothly. The library includes topics such as:
          iPad Overview
          How to Use the Backend Office
          How to Manage Employees
          How to Manage and Install Hardware
          How to Customize Receipts
          How to Customize the POS Settings
          How to use the Inventory Management System
          How to Design and Customize the Display Menu
          How to Create Loyalty Programs
          How to Create and Use Complex Choice Modifiers
          How to Setup Scanners and Barcodes
          How to Use the Time Clock
          How to Set and Email the Employee Schedule
          How to Manage Multiple Locations
          How to Import Inventory
          How to Split a Ticket, Move a Ticket, and Multi Tender
  • Q: Do I have to enter each customer, vendor, and inventory item one-at-a-time?
    • A: No! You can save hours of manual data entry by importing your inventory information.
  • Q: Can I transfer data from the retail software I'm currently using into the Go Local Go Smart POS system?
    • A: If you can export information from your current retail management software to Microsoft Excel, you can then easily import it into the Go Local Go Smart POS system.
  • Q: How do I process credit cards with Go Local Go Smart POS?
    • A: You can use Go Local Go Smart POS to process credit card payments quickly and easily without a separate credit card terminal, all you need is a Process Local Merchant account.   Your transactions are automatically recorded right in Go Local Go Smart, no more going back and forth to a separate terminal, no more double data entry, and you’ll reduce errors.
  • Q: Does Go Local Go Smart POS work with any Merchant Service Provider?
    • A: Yes, you can use any Merchant Service with the Go Local Go Smart Point of Sale system. You may use another merchant service with Go Local Go Smart POS, but there is a monthly fee for each additional POS terminal and additional support fees may apply.
  • Q: How do I process debit cards with Go Local Go Smart POS?
    • A: It's easy. All you need is a standalone pin terminal.  Apply for the debit service by calling 1-800-831-5170.
  • Q: How many copies of Go Local Go Smart POS can I network together within one store?
    • A: You can connect as many as 10 copies of Go Local Go Smart POS system within one store and all 10 copies can share the same data.
  • Q: An outside accountant does my bookkeeping.  Do they need to purchase Go Local Go Smart POS too?
    • A: No. You can issue your accountant a login for the Back Office and set permissions on the features they have access to. They will be able to access all the reports they need.
  • Q: What do I need to buy in order to manage multiple stores with Go Local Go Smart POS?
    • A: Multi Store Installations are handled through the back office and very simple. You will need to install station and assign them each to a store.
  • Q: How many stores can I manage with the Go Local Go Smart POS system?
    • A: Go Local Go Smart POS allows you to manage up to 10 store locations with a single Back Office.
  • Q: Where can I buy the Go Local Go Smart POS system?
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